About Us
Open & Transparent Interactions
Open Concept Communications was founded on the belief that the individuals and the companies that hold the strongest reputation today have one thing in common -- a commitment to fostering transparency, honesty and accountability in every interaction. Communication is not about touting our successes but rather about knowing when to speak, when to listen, when to own our mistakes and when to celebrate our accomplishments. It's about meaningful partnerships and dialogue that allow us to collectively make an impact.
Knowledge & Experience
As a consultancy, we draw on the experience of individuals who have provided counsel to the pharmaceutical industry and other healthcare stakeholders in the U.S. and Canada for more than 15 years. Our expertise includes: key message development, media training, employee communications, patient engagement, advocacy relations, issues management and brand development.
Our Services
Brand & Reputation Management
We live in an era where people expect more from the organizations they interact with. For a brand to stand out today, it must stand for something. It must cultivate a reputation that aligns with the values of its consumers and it must always hold true to itself. At Open Concept Communications, we believe that brand and reputation are intrinsically linked, and should always serve as the foundation for an organization's communications strategy.
Crisis Mitigation & Issues Management
As individuals and companies, we, inevitably, will be faced with challenges. How we respond to these situations is critical to how we continue to enhance our relationships. At Open Concept Communications, we view crises and issues as opportunities to reinforce and continue building a brand's reputation. It's about identifying issues before they arise and developing plans that align closely with the company's vision and overarching strategy.
Stakeholder Relations
Companies today operate in a complex environment where their accountability is not just limited to shareholders. A company's ability to make an impact is directly dependent on the relationships it holds with its employees, its customers, its partners, governments, and other entities or individuals that can influence its operations. At Open Concept Communications, stakeholder relations is a core competency that allows us to provide a holistic solution to any communications challenge or opportunity.